Citizens Advice Bureau Annual Report Released

7th June 2019

The Citizens Advice Bureau will be lobbying to further consumer rights in three key areas according to the charity’s new CEO.

Paul Chambers  says their annual report has just been published and last year they handled over 11 thousand inquiries from islanders. He believes the role of the organisation is also to lobby for changes in the law that will make life easier for islanders.

Steve Hogg is the Chairman of the CAB and has released the following statement:

Via a three-year rolling Business and Development Plan, we seek to develop and improve the service the Bureau provides. During 2018, in addition to the core advice service, work continued on social policy issues and support of partner organisations; Kate being a member of the Equalities Working Group and members of the Advice Team attended meetings of Partner Organisations including Liberate, Guernsey Disability Alliance, CareWatch (Health and Social Care Services), Ageing Well in the Bailiwick, Revenue Customer Service Forum and the Retail Price Index Steering Group. In continuing to work with the States to improve the policies and practices that affect people’s lives, 2019 will see focus on 3 particular subjects, namely:

• Individual Voluntary Arrangements
• Guardianship and Enduring Powers of Attorney
• Consumer Legislation

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