Special delivery takes parents by surprise

5th June 2019

Two expectant parents had the shock of their life in February when their overdue baby decided the waiting game was over.

In the early hours of the morning on February 24th, emergency service call handler Ali Brown took a call from a friend of mother Marie Le Masurier saying the baby was on the way.

Ali says this proves you never know what kind of call you’ll take.

‘When answering emergency calls you never know what the call will entail: you could be helping somebody on the worst day of their lives, or in this case, one of the happiest.’

She praised the actions of dad Aaron who was working under pressure.

‘Aaron did a fantastic job in following all the instructions I gave to him in what was obviously a very stressful time for him and Marie.

‘Things progressed very fast and the baby was born in a matter of minutes – the moment I heard the first cry from the baby was very special indeed, and a relief that all was well.’

A recording of the phone call has been published by the Joint Emergency Services Control Centre.

Audio provided by the Joint Emergency Services Control Centre

Now aged three months, baby Fleur and the family are doing well, and have since visited staff at the control centre to say hello.

JESCC inspector, Tony Jones, says this is a ‘great example of the fantastic work JESCC call handlers perform each and every day’.

‘They [JESCC] are an integral part of Guernsey’s emergency services, and it is fantastic to recognise Ali for the work she did that day,’ he continued.

We’re told the recording of the call was sent to the International Academy of Emergency Dispatch for review, who welcomed Ali to the exclusive “Stork Club” – when a call operator delivers a baby – sending her a congratulatory mug.

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