Text Scam Targeting People In Guernsey

12th March 2018

A fraud attempt is currently targeting NatWest International customers in Guernsey.

A text message, which looks genuine and appears to be from NatWest, asks the recipient to urgently call a fake Fraud Prevention Number about a recent purchase on their account.

It is understood the criminals use names of frequently-used companies, such as PayPal, Apple and Amazon, making it appear realistic.

The fake messages can also appear within the same message thread as genuine texts from the bank, which makes it difficult to spot.

The bank is advising anyone who has received the message, or any other suspicious message, to check the number you are being asked to call, and make sure you only ever contact the bank on a published number – which you can find on its website or on your bank statement.

You are also being reminded never to use your card reader when logging into your online banking account, or over the phone.

If you have responded to a message like this, you should contact your bank immediately, using the published numbers.

Managing Director of Personal and Business Banking for NatWest International, Steve Wakelin, says:

‘NatWest International will never ask you for your full security details, like a card reader code over the phone. These should be kept secret. If you believe your account has been compromised or you think you’ve given away your secret information, please get in touch with us as soon as possible, using only our published numbers. You can help us by talking to your friends and family about this scam and if you use Facebook or Twitter, help us spread the word by liking and sharing our online security posts.’

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