John Lewis has started charging £115 for deliveries of large items to the Channel Islands.
The new fee was brought in last week.
Until then, all orders over £50 - including bulky items such as furniture and appliances - had been delivered to the islands free of charge.
John Lewis & Partners says the new charge only applies to larger items that require two people to deliver.
Under the company's old policy, islanders didn't pay more than shoppers in the rest of the British Isles, but now they have to pay £115 on top of the price of those items.
The company says the new fee will affect very few customers.
In a statement, the John Lewis Partnership says its charges are competitive, and bring the store in line with other retailers in the market:
"Our far-reaching delivery service includes remote parts of the UK, such as offshore locations. We have recently introduced charges for large items to these offshore areas.
"This change will affect very few customers and our new prices are competitive, bringing us in line with the market."
John Lewis & Partners says all the details of its new charges have been published on its website.