Jersey's Home Affairs Minister has written to the UK Home Office, sharing her concerns about islanders being denied boarding on flights back to the island.
The issue has been affecting islanders who do not hold British or Irish passports, with airlines and ground handlers abroad misunderstanding the UK's new border requirements.
It follows the introduction of the ETA and the Common Travel Area, through which islanders commonly have to pass to get home.
Home Affairs Minister, Mary le Hegarat, says she has written to the UK Home Office to express her concern.
"I have asked the UK Government for assistance in resolving this issue, which I take very seriously, and which I know has caused considerable distress for those who have been affected.
"The Crown Dependencies (Jersey, Guernsey and Isle of Man) all currently issue physical documents.
"Some overseas airline staff may not understand these to be valid, as airlines now generally expect digital immigration records following the UK's introduction of e-visas.
"As a result, some passengers with valid Jersey-issued status are being wrongly denied travel."
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