A new feedback officer will be appointed in the Children's Service this December to improve the way complaints are managed.
A recent review of the feedback process found that improvements were needed for how children and young people share their views with the department.
A new board will also be launched to improve transparency across the service.
"As a Government, we are committed to putting children first, listening to individuals, children, and families, and responding to any concerns and suggestions for improvement. I welcome this review and recommendation to appoint a feedback manager, which will ensure that we have a robust system in place to manage all types of feedback." - Senator Sam Mezec, Children's Minister.
Channel 103 has asked to see the review - and has been told it will be published 'within the next 10 days'.
"Children, young people, and their families deserve good quality services and a transparent mechanism for reporting feedback.
"It is imperative that children and families, carers, relatives, and members of the public, who wish to provide feedback including making a complaint, have a simple system to do this.
"This new appointment will help to encourage and promote a culture of openness, honesty, and learning from feedback, which is what we strive to achieve in the Department for Children, Young People, Education and Skills." - Mark Owers, Director of Safeguarding and Care.
Commonwealth Games: Nowacki into 100m breaststroke final
Channel Islands face 'physical' Poland test
Thousands expected at Havre Des Pas Festival this weekend
Price of heating oil and other fuel increase by more than half in a year
Man jailed for importing nearly £600k worth of cannabis in bumpers of his car
Baby born on Guernsey's Marine Ambulance
Drug trafficker who claimed he was the ‘Accredited Dealer' jailed
Jersey men involved in cocaine importation sentenced
