On Air Now The Late Mix 9:00pm - Midnight Playing Fingers Crossed - Lauren Spencer-Smith
Now Playing Lauren Spencer-Smith Fingers Crossed

GUIDE: Who To Contact During Lockdown

Guidance has been issued about who and when to call if you need help during lockdown.

Guernsey's services dealing with coronavirus are being inundated with calls and emails.

The States is asking people to be patient, and to direct their enquiries to the right place to ease pressure on staff.

The government has issued the following guidance:

Possible contacts of a positive case:

If you think you are the contact of a positive case, DO NOT call. Contact tracers will contact you, if you are a genuine contact.

COVID-19 symptoms:

If you have COVID-19 related symptoms please call the clinical helpline on 01481 756938 or 01481 756969. Phone lines are busy at times but please wait and call back again. Please do not call or email Public Health directly if you find these numbers are engaged.

Questions about lockdown rules and other non-clinical questions:

If you have questions about what you can and can’t do during lockdown, please call the nonclinical helpline on 01481 717118 or email covid19enquiries@gov.gg

Ship and Crown:

If you were in the Ship and Crown pub or Crow’s Nest restaurant between the 18th and 20th January, please email testresults@gov.gg. Please DO NOT call, we will contact you if necessary.

Emergency healthcare:

If you need healthcare or treatment for another reason, please still contact your GP or call an ambulance or attend the Emergency Department as you normally would.

Financial support

If you need financial support for yourself, your family, your business or your employees, these details will be released during this week. 

A further announcement is expected on Tuesday 26th January.

"We know that people will generally feel concerned, and will feel a need to do something. But please do not call or email unless you genuinely need to, and please direct your call or email to the appropriate area as set out above, as this will help teams work faster to keep the community safe." - States of Guernsey

More from Guernsey News

Island FM VIP

Get more with the Island FM VIP!

Download Our App

Never miss a moment from Island FM

  • Available on the App Store
  • Available on Google Play
  • Just ask Amazon Alexa