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Jersey Post Asks How It Can Improve

A survey is being delivered to every household in Jersey this week, asking people how postal services could be improved.

Questions will cover local services, as well as those to Guernsey and the UK.

Jersey Post runs an island-wide questionnaire every year, but this is the first one since Royal Mail scrapped the mail plane last August.

Inbound and outbound mail used to come by air, but is now put on the ferries instead.

Jersey Post CEO Mark Sivert told Channel 103 at the time that most islanders would not notice much of a difference, but many people have complained on social media about how long it has been taking to get post to and from the UK.

In January, the competition watchdog the JCRA said it was scrapping any formal targets for how long it should take to send or receive mail between Jersey and the UK.

The survey asks six questions, including people's priorities when it comes to post and their opinions on how Jersey Post can improve services.

Julie Thomas, Managing Director Postal & Logistics, says it wants to shape its service around the community's needs and wants.

"Our focus this year is to understand islanders' needs and to deliver for our community, always ensuring we're offering value for money and the best possible service.

This is your opportunity to help us shape our priorities, so we know what is most important for your postal service. We are listening."

Islanders can also highlight excellent customer service from a postie, branch colleague or member of the Jersey Post team who have gone above and beyond.

You can have your say here.

Last June, Jersey Post reported losses of £6.6 million for 2022.

In January, prices rose by an average 8.6%.  Outbound mail volumes were forecast to fall by a further 13% in 2024.

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